Return Policy

Overview

This Return Policy outlines the terms and conditions for returns, refunds, and exchanges. Please read this policy carefully before making a purchase or initiating a return.

Return Eligibility

Items may be eligible for return if they meet the following conditions:

• The item is in its original condition, unused and unopened
• The item is returned within the specified return period
• Original packaging and documentation are included
• A valid proof of purchase is provided

Return Timeframe

Returns must be initiated within 30 days of the original purchase date. Items received after the return period will not be accepted for return or refund.

Return Process

To initiate a return:

1. Contact us through our contact page or email to request a return authorization
2. Provide your order number and reason for return
3. Receive return instructions and authorization
4. Package the item securely in its original packaging
5. Ship the item to the provided return address

Refund Processing

Once we receive and inspect the returned item:

• Refunds will be processed within 10-15 business days
• Refunds will be issued to the original payment method
• Shipping costs may not be refundable unless the return is due to our error

Non-Returnable Items

The following items are not eligible for return:

• Items that have been used or damaged by the customer
• Items without original packaging or documentation
• Items returned after the return period
• Items that have been customized or personalized

Exchanges

Exchanges may be available for items of equal value. Please contact us to discuss exchange options. Exchanges are subject to item availability and must meet the same return eligibility criteria.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund at no additional cost to you.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective item. Original shipping costs are non-refundable.

Contact for Returns

For questions about returns or to initiate a return, please contact us:

Email: info@artisanscent.world
Address: 315 S Adams St, Hutchinson, KS 67501, United States

Policy Updates

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.